TERMS & CONDTIONS

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CANCELLATION POLICY

Your time and professional well-being are very important to us. We understand that sometimes, unexpected delays can occur, and you may have to make schedule adjustments. If you need to cancel our services, we respectfully request that you inform us 24 hours before your scheduled booking. We limit the number of clients we intake to make sure that each client receives the dedication and attention needed for their project. For this reason, we request you respect our cancellation policy mentioned here. 


- Any cancellation made 24 hours before the scheduled Booking time will receive a 100% refund.  Cancellation made in less than 24 hours will result in a cancellation fee. The amount of the Fee will be $25.

- Same Day/Last Minute 2-Hour Booking Cancellations will receive a $35 Cancellation Fee.

- Same Day/Last Minute 5-hour Booking Cancellations will receive a $50 Cancellation Fee.

- Any monthly service, travel assistant service, additional help service, or services that can be delivered to clients in a matter of days must be canceled 24 hours before services start. If the Cancellation is less than 24 hours the amount of the fee will be equal to 30% of the fee for the reserved services.

If you have any issues with our refund policy, please feel free to contact us @ 312-373-0399 or va-today.com. Thank you for your time and understanding.